Office and Marketing Support Associate

Our Company:
Murchie's Tea & Coffee was founded in British Columbia in 1894. Since then Murchie's has been blending tea and roasting coffee to exacting standards and distributing it through our eight retail stores, grocery stores and food services. Our head office/manufacturing facility is in Delta and we operate a commercial kitchen in our Government Street location in Victoria.

An opportunity for an Office and Marketing Support Associate is available at our Delta Office/Manufacturing Facility. The primary role is to deliver first class customer experiences answering questions, troubleshooting issues, and providing information. Other tasks include assisting customers through phone and website sales. Applicants must have the ability to work in a fast-paced setting with strong interpersonal skills. This position requires excellent oral and written communication abilities. The successful applicant will work well independently and as part of a team with flexibility in assigned duties.

This opportunity fits someone with customer service experience and a knack for photography, social media, or digital production. Due to seasonal business demands, the marketing component of this position will be explored in January 2027.

This position is permanent full-time. Benefits are offered after successfully completing a probation period.

Duties & Responsibilities





· Provide excellent customer service over the phone and email

· Develop and maintain product knowledge of Murchie’s goods

· Exhibit enthusiasm, creativity and adaptability

· Attentive to detail when completing assigned tasks

· Fluent verbal and written English language communication

· Demonstrate organizational and time management skills

· Flexible in assigned duties

· Available full-time Monday to Friday – 8am-4:30pm

Desired Skills (January 2027) (Experience or interest with any listed items is considered an asset):

· Photoshop / Illustrator / InDesign / After Effects / Premiere, Canva

· HTML / CSS

· Videography / Editing

· Small or wide format print

· Writing commercial copy

· Planning, preparing and scheduling engaging promotions & collateral

· Take part in improving campaigns and digital performance metrics

· Typing skills 50+ WPM

· Fluency in French

Start a career with a historic Canadian brand. With guidance/training from senior marketing and your office team, you will have ample opportunity to apply yourself, learn all about tea & coffee, and grow as a digital communicator.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Office and Marketing Support Associate (Delta)
🏢 Murchie's Tea and Coffee (Delta, BC)
📍 Delta