HANOVER HONDA is expanding our service department team!

We are currently hiring a dedicated Automotive Service Advisor to manage client relationships, coordinate with our shop technicians, and deliver a seamless repair experience for our Honda owners.

Job Duties Include:

- Oversee the end-to-end guest experience from initial service drive arrival to final vehicle hand-off.
- Conduct thorough intake interviews to accurately document client concerns, vehicle symptoms, and performance expectations.
- Generate precise Repair Orders, cost estimates, client authorizations, and required administrative files.
- Communicate diagnostic findings clearly alongside factory-recommended maintenance schedules based on vehicle health.
- Secure official customer approvals and log authorizations prior to initiating any extra service or repair work.
- Maintain seamless communication with technicians, parts specialists, the warranty administrator, and the Service BDC.
- Track active shop repairs to provide proactive client updates regarding costs, parts delays, and ETAs.
- Verify repair accuracy, final invoicing, and valid warranty coverage parameters prior to vehicle release.
- Provide transparent breakdowns of completed shop labor, billing charges, and upcoming preventative maintenance needs.
- Process payment transactions and execute all necessary Repair Order closing procedures in the dealership system.
- Resolve guest inquiries directly, swiftly escalating complex or unresolved concerns to management.
- Execute follow-up tasks to maintain strong client retention and high customer

Successful Candidates Possess:

- Experience: Proven track record in face-to-face customer care; prior automotive experience and PBS software familiarity are highly valued.
- Credentials: Valid Ontario driver’s licence and the ability to operate customer vehicles safely.
- Core Strengths:



High operational accuracy, strong attention to detail, and sharp practical decision-making skills.
- Adaptability: Capability to balance a high volume of guest interactions and competing shop priorities in a fast-moving environment.
- Tech Literacy: High comfort level utilizing digital dealership software and modern communication systems.

Why work for UpAuto?

At UpAuto, we believe in supporting our people and creating an environment where individuals can grow and succeed.

- Competitive Compensation & Benefits: A competitive compensation package and comprehensive benefits.
- Growth & Development: A leadership team committed to personal growth, mentorship, ongoing training, and support.
- Performance & Innovation: A purpose-built business focused on driving growth and improving performance across our dealerships for the benefit of all stakeholders.
- Inclusivity & Respect: A workplace culture that values diverse perspectives and treats every individual with fairness and respect.
- Customer-Focused Culture: A shared commitment to delivering exceptional customer service in every interaction.

Position Details:

- Position: Service Advisor
- Department: Service
- Employment Type: Full-time, permanent
- Work Location: On-site at Hanover Honda
- Compensation: $55,000 - $60,000 annually
- Benefits: Comprehensive benefits package available

The expected compensation range may vary depending on experience and qualifications.





This compensation range includes base wages and vacation pay, as applicable under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

Position Status Disclosure: This posting is to accommodate growth in the Service Department.

Accessibility & Accommodation

UpAuto is committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for applicants with disabilities throughout the recruitment and assessment process and during employment. If you require accommodation at any stage of the recruitment process, please let us know.

Equal Employment Opportunity

The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law.

We believe a diverse workforce strengthens our ability to innovate, serve our customers, and create an inclusive and dynamic workplace. We strive to foster an environment built on fairness, equity, and respect, and our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary practices.

Artificial Intelligence Disclosure

No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Additional Information

Employment may be conditional upon the successful completion of standard background checks, where applicable.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Thank you for your interest in joining the UpAuto team!

📌 Automotive Service Advisor (Hanover)
🏢 Hanover Honda
📍 Hanover