Host

Location: PAI Square One, Mississauga, Ontario
Department: Front of House
Reports to: Service Manager
Employment type: Part-time

About Us

By Chef Nuit Hospitality is home to award-winning restaurant concepts including PAI, Kiin, Sukhothai, Thai Tavern, Chaiyo by PAI, Makilala, and UP Events. Our restaurants bring people together through exceptional food, warm hospitality, and memorable guest experiences.

Led by Chef Nuit Regular, PAI celebrates the authentic flavours of Northern Thailand through traditional recipes, fresh ingredients and time-honoured cooking techniques. We’re a community built on a shared love for hospitality and teamwork, where people can learn, develop their skills and grow their careers.

We’re growing our PAI family! As we get ready to open our doors at Square One, we’re looking for passionate, hardworking people to join our opening team. Whether you’re building on your hospitality experience or pursuing a career in guest service, you’ll help bring the flavours and welcoming spirit of PAI to our guests.

Position summary

The Host creates a welcoming first impression and coordinates guest arrivals, waitlists and seating. Working closely with servers, support staff and management, this role maintains an organized seating plan, communicates wait times and helps manage the flow of service. The Host provides clear information and attentive assistance from arrival through departure.

Key responsibilities

- Welcome guests promptly and professionally, confirm party sizes and identify seating needs or special requests
- Manage walk-in arrivals, waitlists and reservations, where applicable, using the restaurant’s established procedures and systems
- Provide realistic wait-time estimates, update guests when circumstances change and communicate delays respectfully
- Maintain an accurate seating plan and monitor table availability, section capacity and readiness throughout service




- Seat guests according to the seating rotation while considering server capacity, table availability and accessibility needs
- Coordinate with servers, support staff and management to balance seating and maintain a steady flow of guests
- Escort guests to their tables, provide menus and communicate relevant information to the assigned server
- Record and communicate guest requests, including accessibility needs, celebrations and seating preferences, without promising arrangements that have not been confirmed
- Notify the assigned server of any food allergies or dietary concerns shared at arrival, following restaurant procedures
- Answer telephone calls courteously, provide accurate restaurant information and direct inquiries to the appropriate team member
- Respond to questions about hours, location, menus, waitlists and reservation policies
- Monitor the entrance and waiting area, keep walkways explicit and help guests navigate the restaurant safely
- Recognize guest concerns, address them within the role’s authority and involve the Service Manager when additional support is required
- Keep the host station, entrance, menus and waiting area clean, organized and ready for service
- Coordinate table clearing and resetting with support staff, and assist as assigned
- Use seating systems, tablets, telephones and other assigned equipment accurately and responsibly
- Handle guest contact details and reservation information confidentially, following restaurant procedures
- Thank guests as they leave and provide a warm farewell
- Complete opening and closing checklists, assigned side duties,



scheduled team meetings and required training
- Communicate respectfully with colleagues, report hazards or equipment concerns promptly, and perform other related duties as assigned by the Service Manager or management

Qualifications and skills

- 1 year previous hosting, customer service or hospitality experience is required
- A welcoming, professional approach and a strong interest in guest service
- Clear verbal communication and active listening skills, both in person and over the telephone
- Ability to organize waitlists, track table availability and follow seating procedures accurately
- Ability to manage competing requests and remain calm and courteous during busy periods
- Confidence using tablets, digital seating systems and other restaurant technology, or the ability to learn
- Attention to detail when recording guest information and communicating requests
- Ability to recognize when a guest concern requires management support
- Awareness of accessibility needs and respect for guests from diverse backgrounds
- Reliability, punctuality and a positive, respectful approach to teamwork
- Openness to feedback and learning PAI’s menus, service standards and procedures

Schedule and working conditions

- Part-time. Weekly hours may vary based on operational needs. A set number of hours is not guaranteed
- Comfortable working evenings, weekends, and holidays as required
- Work is performed on site in a busy restaurant with noise, crowded entrance areas and changing service demands
- Duties involve standing and walking for extended periods, reaching, bending and handling menus and service supplies, with accommodation where required

Accessibility and inclusion

We welcome applicants from diverse backgrounds. Accommodations are available during the recruitment process. Please let Human Resources know if you require support to participate.

Pay: Up to $17.95 per hour

Work Location: In person

📌 Host/Hostess (Mississauga)
🏢 PAI Square One, Mississauga, ON
📍 Mississauga