About the Role

At MATT & NAT, we count on our customer care department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a skilled, Seasonal Customer Care Agent to join our team for a 3-month contract. Your role will be to assist our customer care with managing inbound and outbound email requests with a friendly, helpful approach. The ideal candidate has a positive attitude, is an excellent communicator and a quick learner who can think on their feet and resolve any issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

What you’ll do

You identify and address customer needs with a goal of complete satisfaction:

- Manage a large volume of inbound and outbound emails and calls with knowledge and efficiency.
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers.
- Follow company communications guidelines and procedures under minimal supervision.
- Build expert and dynamic knowledge of company products and services.
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships.
- Respond quickly, professionally, and accurately to all customer inquiries regarding orders, status requests, complaints, and product returns.




- Escalate complex or difficult queries to the senior customer care agents.
- Perform additional related duties as needed.

Who you are

- You are a self-motivated individual who thrives in a fast paced, ever changing environment.
- You possess excellent organizational and time management skills with the ability to multi-task.
- You are skilled at prioritizing and can quickly and efficiently solve problems, alleviate conflicts or escalate tactfully.
- You are able to handle high-pressure situations with an aim to meet and exceed customer expectations.
- You possess exceptional communication skills including active listening and clear articulation.
- You are can adapt to different personality types and/or sudden changes with a positive attitude.
- You display robust interpersonal skills with a natural ability to build relationships.
- You have the ability to work individually and as a team.

What you’ll bring

- High School Degree.
- 1+ years’ experience in a customer support position and/or call center environment.
- Successful experience in an office environment.
- Experience working in the fashion wholesale industry, an asset.
- Proficient with Microsoft Office (Excel, Word, Outlook).
- Exceptional communication skills, both written and oral, in French and English.

Job Types: Full-time, Permanent

Education:

- Secondary School (preferred)

Experience:

- customer service: 2 years (preferred)

Work Location: In person

📌 Customer Care Agent-3 month Contract (Montreal)
🏢 MATT & NAT
📍 Montreal