Job Overview

We are a busy, growing towing company serving Edmonton and the surrounding areas, currently seeking a professional, reliable, and highly organized Night Dispatcher to join our team.

This full-time position involves managing incoming calls, coordinating and dispatching tow truck operators, providing exceptional customer service, and maintaining accurate records through data entry, billing, and invoicing.

The ideal candidate will possess excellent communication and organizational skills, demonstrate strong attention to detail, and thrive in a fast-paced, team-oriented environment. This position offers an opportunity to develop valuable industry experience, with potential for advancement within a growing company.

Please send your resume to [email protected]

Duties

- Answer incoming telephone calls in a professional, courteous, and effective manner.
- Accurately gather, verify, and enter customer information into the dispatch system.
- Respond to customer inquiries, provide information regarding available services, and communicate estimated arrival times and service updates.
- Dispatch and communicate with tow truck operators using telephone, radio, and electronic messaging systems.
- Process customer payments and maintain accurate transaction records as required.
- Collaborate with team members to ensure efficient operations and exceptional customer service.
- Coordinate with drivers, management, law enforcement agencies, roadside assistance providers, and insurance companies.
- Prepare, review, and submit invoices accurately and in a timely manner.
- Perform general office administration duties, including data entry, filing, and maintaining organized records.
- Prioritize and coordinate multiple service requests while adapting to changing operational demands.

Qualifications





- Excellent written and verbal communication skills in English.
- Strong computer and data entry skills, with a high level of accuracy and attention to detail.
- Excellent customer service skills with a professional and courteous approach.
- Ability to manage high call volumes, multitask effectively, and remain calm under pressure.
- Strong problem-solving and decision-making skills, with the ability to assess situations and respond appropriately.
- Reliable, punctual, dependable, and able to work both independently and as part of a team.
- Strong organizational and time-management skills.
- Knowledge of Edmonton and surrounding areas is considered an asset.
- Previous experience in dispatching, customer service, call centres, or the towing industry is considered an asset.
- Experience with billing, invoicing, and payment processing is considered an asset.

Schedule

- Full-time position.
- 10-hour shifts.
- Overnight shifts, with weekends and statutory holidays as required.
- Overtime opportunities may be available.

This position plays an essential role in ensuring the efficient coordination of our towing operations while delivering exceptional service to our customers. We value individuals who are professional, dependable, proactive, and detail-oriented, with a strong commitment to teamwork and customer satisfaction.

If you are a motivated individual who thrives in a fast-paced environment and takes pride in providing excellent service, we encourage you to apply.

Please send your resume to [email protected].

Pay: $20.00-$26.00 per hour

Benefits:

- Dental care
- Extended health care
- Life insurance
- Vision care

Application question(s):

- Do you have reliable transportation to work?
- Do you have experience in dispatching?

Work Location: In person

📌 Night Dispatcher and Billing Administrator (Edmonton)
🏢 Kingsway Towing
📍 Edmonton