Family Braces is looking for an experienced retail or hospitality manager to provide hands-on leadership and support to our clinic team.
Reporting to our Operations Manager, this role is responsible for the day-to-day management of the clinic, ensuring the team is working effectively, responsibilities are being completed, expectations are being met, and a positive and qualified clinic culture is maintained.
This is a working manager position. You will lead both the front and back clinic teams while also stepping in to support our patients when needed.
What You Will Do

- Provide day-to-day leadership and support to the entire clinic team
- Ensure daily responsibilities, workflows, and clinic expectations are being met
- Keep the team organized, focused, and productive throughout the day
- Coach employees and provide clear, consistent feedback
- Address performance, professionalism, communication, and workplace concerns promptly




- Maintain a respectful, professional, and positive clinic culture
- Support an exceptional patient experience and assist with resolving patient concerns
- Escalate larger employee or operational matters to the Operations Manager

What We Are Looking For

- Previous management experience in retail or hospitality is required
- Experience supervising and coaching customer-facing teams
- Comfortable holding employees accountable and having difficult conversations
- Hands-on leadership style with a willingness to step in wherever needed

If you are a hands-on manager who enjoys leading people, maintaining high standards, building a positive team culture, and keeping a busy location running smoothly, we would love to hear from you.

Work Location: In person

📌 Clinic Manager (Calgary)
🏢 Recognized
📍 Calgary