Build Your Career with a National Organization Where Your Expertise Makes an Impact:

The Bolt Supply House, Source Atlantic, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, creative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Inside Sales Representative based out of our Edmonton, AB location (11734 – 156th Street, Edmonton AB).

SUMMARY

The Inside Sales Representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

RESPONSIBILITIES

- Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
- Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
- Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
- Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed




- Provide reliable updates on product availability, shipment status, and delivery timelines
- Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
- Follow up with customers after sales to ensure satisfaction and address concerns
- Maintain organized customer records and communicate demand changes to purchasing
- Support counter sales, inventory counts, and maintain accurate system data
- Adhere to company policies and procedures
- Stay current on product lines, technical updates, and industry trends.
- Provide back up support to Counter Staff, Shipping, Receiving, etc
- Perform other duties as assigned

QUALIFICATIONS

- 2 or more years of experience in an Inside Sales role is required; though not required, preference will be given to individuals with experience/knowledge of fasteners, industrial components, MRO supplies, etc
- Strong customer service skills with a professional attitude
- Clear communication skills (in-person and on the phone)
- Honest, reliable, and dependable
- Good problem-solving skills and attention to detail
- Strong time management and ability to work both independently and as part of a team
- Experience meeting sales targets and upselling products
- Able to stay calm and professional when dealing with difficult customers
- Basic math skills for pricing, measurements, and calculations
- Comfortable using computers and software such as Microsoft Office and ERP systems

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Work Location: In person

📌 Inside Sales (Industrial) (Edmonton)
🏢 The Bolt Supply House
📍 Edmonton