Overview

We’re a growing sports memorabilia and custom framing business looking for an organized, reliable person to take charge of daily order coordination and customer service. You’ll manage orders from the first client conversation through completion, help our team stay organized, and make sure every finished piece meets our quality standards. This is a hands-on role combining client communication, production coordination, and careful handling of sports memorabilia.

Responsibilities

- Communicate with clients, prepare quotes, confirm framing selections, and enter accurate order details into our system;
- Manage orders from start to finish, including follow-ups, payments, and pickup arrangements;
- Be the team’s first point of contact for daily questions and clarify jersey layouts, design details, and special instructions;
- Set production priorities, track deadlines, and coordinate regular and rush orders;
- Handle routine client requests, changes, and minor issues independently, involving the owner when needed;
- Inspect and prepare jerseys, including cleaning and lint removal as appropriate;
- Prepare and proofread plaque text, order plaques, verify accuracy, and install them on frames;




- Monitor inventory, receive deliveries, and order supplies;
- Check completed pieces for accuracy, cleanliness, and presentation;
- Photograph and package finished orders;
- Keep the workspace, materials, and customer orders organized.

What we’re looking for

- Strong organization, attention to detail, and follow-through;
- A confident communicator who enjoys helping clients and supporting a team;
- The ability to prioritize several orders and solve everyday problems independently;
- Comfort using computers, entering information accurately, and learning recent systems;
- Care and precision when handling valuable or signed items;
- French and English communication skills to serve our clients in both languages;
- Experience in operations, customer service, order coordination, or team supervision is an asset;
- An interest in sports and memorabilia is a plus.

To apply, send your résumé and a short introduction explaining why you’d be a good fit.

Pay: $20.00 per hour

Expected hours: No less than 30.0 per week

Work Location: In person

📌 Operations & Customer Service Coordinator (Laval)
🏢 Centre du Collectionneur Sportif
📍 Laval