Support the Kinaxis Learning Hub with Salesforce ticketing and platform administration in a hybrid or remote Canadian work model. This full-time eight-month position starts January 2027.

The Support and Learning Platform Administrator provides first-line administration for Kinaxis University and operational assistance for end-users. You will troubleshoot platform issues, manage access, and improve workflows. The position is open to eligible co-ops, interns, and recent or upcoming graduates.

Key Responsibilities:

- Respond to, resolve, prioritize, and document support tickets in Salesforce
- Troubleshoot issues, identify root causes, and escalate complex cases
- Manage platform users, permissions, and roles




- Perform routine functionality checks and address discrepancies
- Assist with platform updates and workflow improvements

Requirements:

- Bachelor’s degree or equivalent related experience
- Experience troubleshooting in support and ticketing roles
- Learning Management Systems knowledge is required
- Experience with Salesforce or another CRM tool
- Solid organization, communication, and problem-solving skills

Apply your Salesforce, Learning Management System, and troubleshooting skills while supporting Kinaxis University and its users.

#J-18808-Ljbffr

📌 Learning Platform Support Administrator (Ottawa)
🏢 Kinaxis
📍 Ottawa