Our client Purolator, a leading transportation and logistics company, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service Department supporting customers, drivers, warehouse staff, account managers, and corporate partners. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset that will align successfully within the organization.
Job Title: Customer Service Representative
Location: 2011 Harvey Ave, Kelowna, BC
Pay Range: $21.55
This is the temporary position until end of Jan 2027. Do not apply if you are looking for full time position.

What's the Job?

- Provide exceptional customer service over the phone and in person while addressing inquiries, complaints, and shipment concerns.
- Assist customers with shipping details, account-related challenges, and technology or equipment issues.
- Build positive working relationships with customers, drivers, warehouse teams, management, vendors, and other corporate partners.
- Process shipments through loading, scanning, logging, and freight resolution activities.
- Perform cash reconciliation, deposits, key control duties,



and other administrative tasks while ensuring compliance with company policies.

What's Needed?

- 3-12 months of customer service, retail, or point-of-sale (POS) system experience preferred.
- Excellent verbal, written, and interpersonal communication skills.
- Strong problem-solving abilities with a focus on delivering outstanding customer experiences.
- Ability to lift up to 70 lbs. and stand for extended periods of time.
- Proven accountability, attention to detail, reliability, and ability to work independently and as part of a team.

What's in it for me?

- Opportunity to work with a recognized leader in the transportation and logistics industry.
- Collaborative and supportive team environment.
- Hands-on experience using industry-leading shipping technology and customer service tools.
- Ongoing training and professional development opportunities.
- Adaptable shifts within operating hours, providing work-life balance.

Schedule:
Monday to Friday between 8:30 AM and 7:00 PM
Saturday between 9:00 AM and 5:00 PM
Shifts will vary; flexibility required.
Approximately 30 hours per week.

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