Support AMA members by phone from home, using careful listening and communication skills during stressful roadside situations. Versatile availability is required.

As a Member Service Representative, you will support AMA’s 24/7 Roadside Assistance team. You will become an early contact for members requesting help, manage high-volume inbound calls, and record information accurately. The work requires a calm, friendly approach and careful questioning.

Key Responsibilities:

- Respond to high-volume inbound roadside assistance calls
- Act as an initial member contact during roadside situations
- Record member information thoroughly and correctly
- Identify call locations accurately
- Support members with warmth and friendliness

Requirements:

- Strong customer service and communication skills
- Availability for at least 16 hours weekly
- Availability across four days, including one weekend day
- Private home office with stable high-speed internet
- Smartphone and successful Canadian Criminal Record Check

Bring calm listening, accurate information handling, and compassionate phone support to AMA’s 24/7 roadside assistance members.

#J-18808-Ljbffr

📌 Remote Roadside Assistance Representative (Canada)
🏢 Alberta Motor Association
📍 Canada