Overview

We are evolving Talent into an integrated, enterprise-wide system that enables Manulife's strategy by shaping the workforce, performance, and leadership capabilities required to win today and in the future. Within this model, People Experience is about creating the conditions for our talent to feel connected and thrive day to day through practical solutions and clear talent priorities.

The Director, People Experience Strategy helps bring the People Experience strategy to life by leading strategic initiatives across Performance, Recognition, Sustainable Performance, and Organizational Sensing & Insights. Working across Talent, HR, and the business, the role identifies opportunities, shapes solutions, and drives improvements that strengthen employee experience and business performance.

To lead this work, we are seeing a strategic leader who connects People Experience priorities and translates them into solutions that improve employee and leader experiences while supporting business outcomes.

What You Will Lead

- Strategic People Experience initiatives across Performance, Recognition, Sustainable Performance, and our organizational listening and actions
- Experience design and activation approaches that support the adoption of Talent priorities.
- Organizational sensing and insight activities that translate employee feedback into action.
- Leader resources, tools, and practices that strengthen employee and leader experiences.
- Cross-functional partnerships and measurement approaches that drive continuous improvement.

Responsibilities

- Lead strategic People Experience initiatives from design through implementation and continuous improvement.
- Partner with business leaders, People Partners, and Talent teams to identify opportunities and improve employee experiences.
- Translate Talent priorities into solutions, resources, and approaches that support leaders and employees.
- Use employee feedback, organizational insights,



and business priorities to shape recommendations and improvements.
- Build alignment across stakeholders and functions to advance shared priorities and outcomes.
- Monitor progress, risks, and results, providing recommendations to support decision-making.
- Present insights, recommendations, and outcomes to senior leaders and stakeholders.
- Lead and develop team members while fostering collaboration, innovation, and continuous improvement.

What Success Looks Like

- People Experience priorities are translated into solutions that deliver measurable impact.
- Leaders and People Partners have the resources and support needed to apply Talent priorities effectively.
- Organizational sensing and insights lead to informed decisions and visible improvements.
- Performance, recognition, and sustainable performance experiences feel connected and relevant to everyday work.
- Stakeholders view People Experience as a trusted partner that helps advance enterprise priorities.
- Employees experience Talent practices as simple, connected, and easy to navigate.

Qualifications

- 10+ years of progressive experience in employee experience, talent management, organizational effectiveness, HR strategy, transformation, or related fields.
- Proven experience leading complex, cross-functional initiatives in a large, matrixed global organization.
- Strong systems thinking and ability to translate complex strategies into practical solutions.
- Experience using qualitative and quantitative insights to inform decisions and drive improvement.




- Strong stakeholder management skills and ability to influence without direct authority.
- Exceptional communication, facilitation, and storytelling capabilities.Demonstrated experience leading and developing high-performing teams.
- Bachelor's degree required; advanced degree in HR, Organizational Development, Business, Behavioural Science, Design, or a related discipline preferred.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible workplace where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人と

📌 Director People Experience Strategy (Toronto)
🏢 Manulife
📍 Toronto