The Business Manager, Retail Products is a high-impact individual contributor responsible for driving operational excellence, enabling disciplined execution, and ensuring organizational alignment across Retail Products, Data & Analytics, and Pricing & Yield Management. Reporting to the Vice President & Head of Retail Products and Portfolio Yield Management, this role acts as a force-multiplier for the Vice President and supports delivery of the priorities of the full leadership team. The Business Manager oversees execution of strategic priorities, strengthens business performance routines, and builds cross-functional connectivity across the team and with partners across Manulife Bank.

The role manages business-as-usual activities and key initiatives as a coordinated portfolio, ensuring momentum, clarity and accountability. The role combines strategic planning, portfolio and project oversight, decision enablement, business performance coordination, governance and communication leadership.

This role strengthens execution discipline, enhances the Vice President’s focus, and helps unlock capacity across Retail Products, Data & Analytics, and Pricing & Yield Management by integrating planning, performance management, governance, special projects and communications. The Business Manager, Retail Products ensures that business priorities advance at pace, decisions are well supported, leadership narratives are clear, and the organization remains aligned, engaged and accountable.

Position Responsibilities :

Strategic & Operational Portfolio Management (35%)

- Lead annual strategy and business planning, translating priorities into integrated plans, roadmaps, milestones and measurable outcomes.





- Coordinate quarterly and monthly business reviews, annual objective setting, the weekly leadership-team operating rhythm and monthly performance reporting.

- Manage Retail Products, Data & Analytics, and Pricing & Yield Management priorities as a cohesive portfolio, integrating strategic initiatives, business-as-usual commitments, regulatory work and transformation activity.

- Maintain visibility on commitments, dependencies, risks, decisions and escalations across the leadership team; challenge unclear ownership, insufficient preparation and missed commitments, and elevate unresolved matters to the Vice President.

- Coordinate budget and expense management, investment tracking, benefit realization, vendor spend, portfolio scorecards and key performance indicators.

- Partner with Data & Analytics as the source of performance reporting, translating insights into a clear leadership narrative, actions and decisions.

Decision Support, Governance & Executive Enablement (30%)

- Serve as a trusted advisor to the Vice President, anticipating needs, removing barriers and ensuring leadership attention remains focused on the highest-value priorities.

- Own leadership-team agendas, meeting materials, decision and action logs, executive briefing materials, governance calendars, escalation tracking, and coordination of approvals and submissions.





- Ensure issues are well defined, supported by appropriate analysis and resolved within required timeframes.

- Coordinate preparation for Bank leadership forums, Board and senior executive updates without limiting the role to any single governance body.

- Maintain strong relationships across the Bank to secure timely inputs, integrate cross-functional execution and reduce friction in the operating setting.

- Operate with discretion and sound judgment when handling sensitive business matters and senior stakeholder requests.

Special Projects & Initiative Readiness (20%)

- Actively lead selected strategic assessments, cross-functional remediation efforts, senior leadership requests and other special projects on behalf of the Vice President.

- Provide interim project management capacity for important initiatives that do not yet have a dedicated owner, establishing scope, plans, governance, accountabilities and momentum.

- Maintain an inventory of emerging opportunities and priorities, and facilitate early-stage scoping, analysis and intake requirements before formal evaluation or approval.

- Coordinate portfolio-level oversight of corrective action plans, audit and regulatory commitments, records and information management, business continuity, and policy and procedure updates.

- Identify emerging risks, interdependencies and resource conflicts, and develop practical recommendations to support timely resolution.

Communications & Leadership Engagement (15%)

- Develop the core strategic narrative for Retail Products and Portfolio Yield Management, ensuring consistent and compelling communicatio

📌 Business Manager, Retail Products (Montreal)
🏢 Manulife
📍 Montreal