IT Administrator

Position Overview

The IT Administrator is responsible for maintaining the organization's IT infrastructure and delivering day-to-day technical support to employees. This hands-on role covers end-user support, hardware and software management, network connectivity, account administration, and IT security.

The successful candidate will take ownership of technical issues, support employee onboarding and offboarding, and establish organized processes for managing IT requests and equipment. Working with a high degree of independence, the IT Administrator will also identify opportunities to improve systems, strengthen security, and support the organization's evolving technology requirements.

Salary: $75,000 – $85,000

Key Responsibilities

End-User Support and Technical Troubleshooting

Provide first-line technical support for employees experiencing hardware, software, application, and connectivity issues.

Diagnose and resolve problems involving Windows workstations, Microsoft 365 applications, peripherals, and office technology.

Respond to support requests promptly, minimizing disruptions to daily business operations.

Communicate technical information clearly to users with varying levels of IT knowledge.

IT Equipment and User Lifecycle Management

Configure, deploy, and maintain laptops, desktops, mobile devices, and related peripherals.

Install operating systems, applications, updates, and required security tools.

Manage user onboarding and offboarding, including account creation, access permissions, device allocation, and equipment recovery.

Maintain an accurate inventory of IT assets and coordinate hardware replacements, upgrades, and repairs.

Network and Systems Administration

Monitor and troubleshoot office network infrastructure, including wired and wireless connections.

Assist with the administration of network components, VPN access, and secure connectivity for employees.

Manage user accounts, permissions, and access across Microsoft 365, Entra ID, and other organizational platforms, including eDirectory where applicable.

Provide basic administration of file storage, email services, cloud platforms, and server environments.

Coordinate with external technical specialists and internet service providers to resolve infrastructure issues.

Conference Room and Audiovisual Technology

Maintain meeting room technology, including displays, projectors, audio equipment,



and video conferencing systems.

Troubleshoot Microsoft Teams meetings and other collaboration tools.

Ensure conference room equipment is operational and provide technical assistance during meetings when required.

IT Service Management and Documentation

Establish and maintain a consistent process for receiving, prioritizing, tracking, and resolving IT support requests.

Implement practical tracking methods while evaluating suitable helpdesk or ticket management solutions.

Support the selection and rollout of a formal ticketing platform as business needs develop.

Develop and maintain IT procedures, troubleshooting instructions, user guides, and frequently asked questions.

IT Security, Maintenance, and Business Continuity

Apply operating system updates, software patches, antivirus protection, and other security controls.

Monitor potential security risks and promote compliance with internal IT policies and recommended practices.

Support regular data backup activities and verify that backup processes are functioning as expected.

Assist with basic disaster recovery planning and the maintenance of reliable business systems.

Identify opportunities to improve system reliability, access controls, and overall IT security.

Vendor and Service Provider Coordination

Work with external IT providers, hardware suppliers, telecommunications companies, and other vendors to resolve technical issues.

Coordinate equipment repairs, warranty claims, service requests, and infrastructure maintenance.

Follow up on outstanding issues to ensure services are delivered effectively and within agreed timelines.

Required Qualifications

Diploma or degree in Information Technology, Computer Science, Systems Administration, or a related discipline; equivalent practical experience will also be considered.

Approximately three or more years of experience in IT support, desktop support, helpdesk operations, or systems administration.

Robust working knowledge of Windows 11, Microsoft 365, computer hardware, software installation,



and end-user troubleshooting.

Experience configuring and deploying computers, mobile devices, printers, and other office equipment.

Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, wireless networking, VPNs, and network connectivity troubleshooting.

Experience administering user accounts, permissions, and access controls across Microsoft 365, Entra ID/Azure AD, or comparable directory services.

Familiarity with endpoint protection, security updates, malware prevention, and general IT security practices.

Ability to manage multiple technical requests, prioritize competing demands, and provide responsive customer service.

Strong organizational, documentation, communication, and problem-solving skills.

Ability to work independently, exercise sound judgment, and take initiative in improving IT processes.

Preferred Qualifications

Relevant industry certifications, such as CompTIA A+, CompTIA Network+, or Microsoft endpoint administration certifications.

Exposure to Microsoft Intune, mobile device management (MDM), or other endpoint management platforms.

Familiarity with virtualization, cloud infrastructure, and basic server administration.

Experience supporting network hardware, firewalls, switches, wireless access points, and remote access solutions.

Previous responsibility for supporting conference room technology and video conferencing platforms.

Experience developing or improving IT service desk procedures, asset tracking, and support documentation.

Background in a small or mid-sized organization where adaptability, ownership, and the ability to manage a broad range of IT responsibilities are important.

This posting reflects an active vacancy.

We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.

We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.

Contract Info / Information sur le contrat

- Job ID / No. du Poste: 64647509
- Open Positions / Postes Ouverts: 1

Job Overview

Date Posted October 27, 2026

Expiration Date January 18, 2027

Applications Close January 18, 2027

Location

Category Information Technology

Positions 1

Job ID 64647509

📌 IT Administrator (North York)
🏢 Fuze HR
📍 North York