SOCi is hiring an Enterprise Account Success Manager in Canada for a remote, full-time role focused on retention, expansion, and executive relationships. Apply strong communication and analytical skills across a complex customer portfolio.
You will serve as the account owner for SOCi’s largest customers, building profitable relationships and supporting adoption. The role requires enterprise-ready judgment, solution-oriented problem solving, and comfort influencing C-level executives. Cross-functional leadership spans sales, onboarding, support, product management, finance, operations, and additional internal and external resources.
Key Responsibilities:
- Build trusted relationships with SOCi customers
- Provide leadership to customers and stakeholders
- Protect retention by addressing portfolio risk
- Lead initiatives supporting customer growth
- Ensure satisfaction and customer reference-ability
Requirements:
- Comfort interacting with C-level executives
- Enterprise-ready approach to complex customer issues
- Strong written and verbal communication skills
- Excellent presentation skills for diverse audiences
- Ability to influence internal and customer resources
Use executive communication, enterprise problem solving, and relationship management to strengthen SOCi customer outcomes from Canada.