Contract: 3 months initially, potential extension to 6 months

Start: ASAP

Location: Quebec City preferred (hybrid 1–2 days/week when needed); fully remote candidates accepted

Language: Fluent French and English – mandatory

Business Context

Our client is seeking a Bilingual Senior IT Support Technician (L2/L3) for an initial three-month contract, with the possibility of extension.

Working alongside an existing IT team, this individual will provide day-to-day technical support and basic systems administration across multiple business locations. Responsibilities include troubleshooting end-user issues, supporting Microsoft technologies, managing user accounts and devices, and assisting with routine infrastructure operations.

The ideal candidate is hands-on, customer-focused, and comfortable working independently in a small IT setting.

Position Overview

Our client is seeking a Bilingual Senior IT Support Technician (L2/L3) to provide day-to-day technical support and basic systems administration across multiple business locations.

Working alongside an existing IT team, this individual will troubleshoot end-user issues, support Microsoft technologies, administer user accounts and devices, and assist with routine infrastructure operations.

The ideal candidate is hands-on, customer-focused and comfortable working independently in a small IT environment.

Key Responsibilities

- Provide Level 2/3 technical support for end users, resolving hardware, software, application and connectivity issues.
- Troubleshoot and support Windows laptops, desktops, mobile devices and other end-user equipment.
- Administer Microsoft 365, Active Directory and Microsoft Entra ID,



including user account provisioning, access management and authentication troubleshooting.
- Support Microsoft Intune-managed devices, including workstation provisioning, enrolment, configuration and troubleshooting.
- Perform basic Windows Server administration and troubleshooting within a Microsoft Azure environment.
- Troubleshoot network connectivity issues involving switches, Wi‑Fi, DNS, DHCP and firewalls.
- Assist with software installations, hardware deployments and equipment provisioning.
- Support day-to-day IT operations across multiple office locations and remote users.
- Assist with small IT projects, infrastructure changes and technical implementations.
- Work collaboratively with internal IT team members to resolve issues and elevate complex problems when needed.

Required Qualifications

- 5+ years of hands‑on IT support experience, including Level 2/3 technical support.
- Fluent French and English communication skills (mandatory).
- Strong troubleshooting experience across Windows devices, business applications and end‑user hardware.
- Hands‑on experience supporting Microsoft 365, Active Directory, Microsoft Entra ID and Intune.
- Working knowledge of Windows Server administration and Microsoft Azure environments.
- Solid understanding of networking fundamentals,



including TCP/IP, DNS, DHCP, VLANs and Wi‑Fi.
- Ability to independently troubleshoot and resolve technical issues.
- Strong interpersonal skills and a customer‑service mindset.
- Ability to manage competing priorities and work effectively in a small IT team.

Nice‑to‑Have Experience

- Experience with D‑Link enterprise switches, Check Point firewalls or Ubiquiti Wi‑Fi.
- Familiarity with Fortinet networking equipment.
- Experience supporting users across multiple office locations or distributed environments.
- Exposure to Azure‑hosted virtual machines and hybrid Active Directory environments.
- Experience assisting with small infrastructure upgrades or IT implementations.

Work Arrangement

- Quebec City‑based candidates are preferred, with hybrid attendance approximately 1–2 days per week when required (Remote Candidates will also be considered).
- Candidates must be able to provide effective technical support to both French‑ and English‑speaking users.

Contract: 3 months initially, potential extension to 6 months

Start: ASAP

Location: Quebec City preferred (hybrid 1–2 days/week when needed); fully remote candidates accepted

Language: Fluent French and English – mandatory

Business Context

Our client is seeking a Bilingual Senior IT Support Technician (L2/L3) for an initial three-month contract, with the possibility of extension.

Working alongside an existing IT team, this individual will provide day-to-day technical support and basic systems administration across multiple business locations. Responsibilities include troubleshooting end‑

📌 Bilingual IT Support Specialist (Montreal)
🏢 S.I. Systems
📍 Montreal