Provide remote technical support for VC3 clients across Canada, troubleshooting Windows systems, applications, VPN access, and network drives. Work approximately 8-5 EST.

As an IT Service Technician I in Service Delivery, you will resolve client requests and support teammates with incident tickets. The role uses ITIL-founded triage, Active Directory, Exchange, O365, and MS Entra. You will also handle mobile support, security investigations, service tasks, documentation, escalations, and on-call coverage.

Key Responsibilities:

- Provide end user support through phone, email, and webchat
- Troubleshoot hardware, applications, VPN, DNS, and workstation issues
- Manage accounts, passwords, permissions, and email updates
- Complete software installations, updates,



and IMAC requests
- Document tickets, escalate issues, and participate in on-call rotation

Requirements:

- One year technical support or customer service experience
- Recent post-secondary technical education may also qualify
- Understanding of Windows 7-11 and Office Suite or 365
- Knowledge of Windows Server, Active Directory, DHCP, and DNS
- Understanding of Terminal Services and MS Entra

Support VC3 clients remotely using technical troubleshooting, account administration, documentation, and ITIL-based service delivery skills.

📌 Remote IT Support Technician Canada (Montreal)
🏢 VC3
📍 Montreal