If you are looking to grow yourcareer with an organization driven by excellence, integrity, and innovation,Dilawri offers an environment where people are supported and empowered tosucceed.

Founded in 1985, Dilawri is

Canada’s largest automotive group and one of Canada’s Best Managed Companies.

Dilawri operates over 80 franchised dealerships,representingmorethan 35 of the world’s most respected automotive brands across British Columbia,Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000employees, Dilawri fosters a culture rooted in collaboration, accountability,and continuous learning.

Our values of Excellence, Leading, Teamwork,Integrity, Innovation, and Giving Back guide how we work, how we lead, and howwe serve our customers and communities.

Through the Dilawri Foundation ,we are also committed to making a meaningful impact in the communities weserve.

Discover how you can build yourcareer with Dilawri
Position

Overview We are looking for a Service Advisor to join our teamat Mercedes-Benz Richmond .

The successful candidate is someone who ispassionate about the automotive industry and eager to contribute to our growingteam.

Primary

Duties and Responsibilities Responsiblefor welcoming customers and gathering the required information to identifythe vehicle repair and maintenance work required.

Responsible for completing RO's for the Sales Department
Answer incoming calls regarding service inquiries an accurately schedule appointments, when necessary
Complete vehicle inspections
Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations




Use internal repair orders and pre-delivery inspections/checks to help reach production goals and complete internal work in a timely manner.

Explain what service/repair is recommended
Monitor repair process, check job status and update work in process
Monitor all repair orders from opening to closing and ensure that customers are updated on progress
Review CSI monthly score and day to day performance
Review with the customer loaner policies and warranty details
Handle dispatching duties, including maintaining shop capacity and productivity, monitoring availability of technicians and inform service advisors and managers on absences and delays
Other duties as assigned by management
Qualifications

Required Havea minimum of 2+years of experience as a Service Advisor in the

Automotive industry.

Requiresclear written and oral communication and a focus on excellent customerservice.

Mustbe able to interpret customers’ descriptions of their vehicle problems andtranslate them into clear instructions for thetechnicians.

Excellentorganizational skills and an ability to effectively prioritizetasks.

Mustbe able to effectively deal with customers’ concerns or complaints.

Goodunderstanding of the brand, maintenance, and warranty requirements.

Mustbe computer literate with an ability to use a variety of programs andlearn current ones easily.

Previousexperience with CDK and/or Dealer-FX is considered an asset
Legallyentitled to work in Canada.

About

Dilawri In addition to workingwith and learning from a team of leading professionals in the automotiveindustry, our benefits include: Discounted employee vehicle purchase program
Job-specific coaching & training programs
Employee wellness & assistance programs
Employee social events
Build your career with ateam thatis driven by excellence,integrityandinnovation.

📌 Internal Service Advisor Mercedes-Benz Richmond Richmond, BC (Canada)
🏢 Recognized
📍 Canada