The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments.

The Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements.

This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

In addition, this role will assist with warehouse duties such as process inventory/material returns, verify/receive drop-shipment invoices and assist with project audits, monitor parts received are issued to techs for installation on service work orders, and support with physical inventory.

Responsibilities:

Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labour, communication with client)

Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity

Relay schedule & service details to technicians

Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead

Deliver and maintain response times to customers within guaranteed response windows and send post-service reports

Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer

Provide ongoing two-way communication between the customer and the Service team

Understand service capabilities and effectively communicate all offerings to the customer

Obtain purchase orders from customers as needed

Escalate customer complaints to the Service Coordinator II or Team Lead

Provide support to warehouse including shipping/receiving and other related functions

Process inventory/material returns, track returns to ensure credits are received and reconcile discrepancies that may occur





Verify and receive drop ship orders, confirming delivery/receipt as well as details of cost/quantities/part numbers ordered are invoice accordingly

Create positive impressions, and develop professional relationships with clients by ensuring appearance, behaviour and attitude always represent the company in a professional manner

Perform additional duties as required

Required Qualifications:

An organized individual with a strong commitment to customers, co-workers and work processes

Experience with Windows and Microsoft Office products

Excellent customer service

Strong interpersonal skills and ability to work within a team structure

High attention to detail with strong organizational skills

Ability to prioritize and manage time efficiently for self and others

Excellent command of the English language verbal, written and telephone skills

Resourceful, ability to research information and present results to internal clients

Accountable, co-operative and attentive to productivity and corporate profitability

Ability to build strong relationships with both internal and external customers

Preferred Qualifications:

Security industry knowledge, along with regulations and standards

Experience with Microsoft Dynamics

Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems

Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, and lifting of small objects,



and operating office equipment

Working Conditions: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

The office is clean, orderly, properly lighted and ventilated.

Noise levels are considered low to moderate

Travel may be required.

Company Info;
Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them.

We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future.

With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care.

Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies.

As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Chance Employer, including disability & veterans, or any other characteristic protected by law.

If you need accommodation for any part of the application process, please send an email or call 1-(phone hidden) to speak with Human Resources and let us know the nature of your request.

📌 Service Coordinator (Canada)
🏢 Important Business
📍 Canada