28 Oct
|
Leading
|
Canada
Location: Remote | Canada
Type: Full time | permanent | 24/7 support according to a predefined schedule
Team: Service
Now
Ateko, backed by Bell Canada, delivers IT solutions across five platforms: Service
Now, Salesforce, AWS, Microsoft Azure and Google.
Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers.
The result: our services are in demand and our teams are growing.
If youâre motivated by this momentum, we are hiring!
YOUR IMPACT
You wonât be stuck in maintenance mode.
You will work on highâimpact strategic projects to maximize value for our clients.
You will provide support, maintenance, and ongoing enhancements for the Service
Now platform for some of the worldâs largest brands, and your success will be measured by your ability to operate in a dynamic environment where priorities can shift quickly.
YOUR TEAM
We hire topâtier talent and give them the space to shine.
You will work closely with development, architecture, business analysis, QA, change management, and delivery teams, as well as business stakeholders and clients, to ensure the platformâs support, evolution, and overall quality.
No egos, just smart people solving complex problems together.
WHAT TO EXPECT
This role will require residing in Canada and being available and willing to work 24/7 support shifts according to a predefined schedule (2 weeks out of every 5).
Your day to day will look like this:
Administration & Service
Now Support
Take ownership of Service
Now incidents while meeting established SLAs.
Provide functional and technical 24/7 support according to the scheduled rotation.
Perform analysis, troubleshooting,
and followâup on issues reported by users.
Development & Enhancements
Work on user stories for new developments or platform improvements.
Participate in the design and implementation of new features.
Contribute to development activities required by business team requests or system evolution.
Change Management
Execute the deployment of change requests submitted by various stakeholders.
Ensure the quality, compliance, and documentation of each change performed.
Coordination
Work closely with the Engagement Manager, who assigns tasks to system administrators.
Communicate effectively with internal teams and end users.
THE EXPERIENCE WE ARE LOOKING FOR
The following experience will help you succeed in this role.
Minimum of 2 years of experience in Service
Now system administration.
Strong knowledge of:
Service
Now module administration (Incident, Change, CMDB, etc.)
ACL management, UI Policies, Business Rules, Catalog Items, etc.
Service
Now development (clientâandâ serverâside Java
Script, Flow Designer, etc.)
Ability to diagnose and resolve complex issues.
Understanding of ITSM best practices and ITIL processes (an asset).
Ability to operate in a critical, continuous support environment.
Excellent communication skills in French and English.
English is required to communicate with clients and partners located outside Québec.
Strong rigor,
autonomy, and sense of responsibility, especially in a 24/7 context.
Ability to work under pressure and manage multiple priorities.
Willingness and availability to work 24/7 support shifts (2 weeks out of every 5).
Must reside in Canada.
OUR OFFER
Remote work: The choice is yours, work from home or from one of our offices.
Vacation: Everyone at Ateko has at least 4 weeks of vacation and 5 personal days.
Insurance: Youâre covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee).
Telemedicine: Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support.
Group RRSP: If you contribute, Ateko will match up to 2% of your annual salary.
Professional development: Your goals are part of our journey.
From certification pathways to cuttingâedge learning programs, we help you make sure youâre always leveling up.
Weâre building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs.
Visit our Linked
In page to learn more.
ACCESSIBILITY
Weâre committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the chance to reach their full potential.
We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
For a confidential inquiry, simply email your recruiter directly or to make arrangements.
If you have questions regarding accessible employment at Ateko please email our Human Resources team at .
📌 ServiceNow Platform Administrator (Canada)
🏢 Leading
📍 Canada