Process customer orders with SAP, Excel, and strong communication skills at Basalite Concrete Products-Vancouver, ULC in an office-based setting.

Support product inquiries by phone, electronically, and face to face.

As a Customer Service Representative, you will respond to customer concerns, requests, and product-service inquiries under general supervision.

The work includes order processing, dispatch support, marketing materials, inventory activities, and coordination with Outside Sales Teams.

Basalite manufactures concrete products including structural block, paving stones, retaining wall systems, garden products, and bagged dry mixes.

Key Responsibilities: Process customer orders and change-orders in SAP
Take phone orders promptly and courteously




Perform dispatch duties and provide backup dispatch coverage
Support samples, catalogs, information requests, and marketing inventory
Coordinate customer requests with Outside Sales Teams
Requirements: High school education or equivalent
Two years of customer service experience preferred
Strong Excel, Word, Outlook, and computer skills
SAP experience and marketing skills are assets
Solid communication, organization, teamwork, and interpersonal skills
Bring customer service, SAP order processing, dispatch support, and communication skills to Basalite’s concrete products business.

📌 Customer Service Representative SAP Orders (Canada)
🏢 Important Group
📍 Canada