The Business Analyst - IT III will report to the Director of Asset Management and will own software asset governance within Service

Now SAMPro.

This role focuses on building and operationalizing software asset management frameworks and processes, including creating new processes from the ground up.

The position works closely with CMDB, platform, and IT teams to ensure strong internal governance aligned with OSFI (Standard 31) requirements, with a goal of achieving approximately 95% software title and inventory coverage across nearly 30,000 software titles.

Key Responsibilities: Own and govern software assets within Service

Now SAMPro
Build, document, and operationalize software asset management frameworks and processes
Review and rationalize approximately 30,000 software titles
Eliminate duplicate software titles and categorize valid titles
Define and maintain software lifecycle status including EOL and EOS
Establish and maintain business and technical asset ownership
Extract, analyze, and report data from SAMPro and CMDB
Work closely with CMDB configuration, platform, and IT teams




Establish processes to extract asset data via CMDB discovery and integrations (no development work)
Ensure software asset governance aligns with OSFI (Standard 31) requirements
Identify software asset risks and support mitigation efforts
Support audits and regulatory requests related to software asset data
Required Skills: Solid hands-on experience with Service

Now SAMPro
Understanding of SAMPro tables and their relationships with CMDB
Software asset identification, inventory management, and governance
CMDB data analysis and reporting
Risk identification and mitigation related to software assets
Solid IT knowledge across infrastructure and end-user software
Strong communication and stakeholder engagement skills
Ability to work independently as a self-starter
Creative, solution-oriented mindset
Preferred Skills: Experience aligning software asset management practices to OSFI (Standard 31) requirements
Prior exposure to regulatory or audit environments involving software asset data
Certifications: CSAM
SAMPro
Audit or compliance-related certifications

📌 IT Asset Management Analyst - SAMPro (Canada)
🏢 Recognized
📍 Canada