Serve Minnesota taxpayers as a Revenue Collections Officer 2 in St.
Paul with transparent communication, conflict resolution, and organized casework.
This full-time position offers hybrid telework eligibility.
The Minnesota Department of Revenue seeks a Revenue Collections Officer 2 for its Collection V Unit.
You will provide service, guidance, and education while promoting tax compliance and collecting debt fairly.
Six months of paid training covers Minnesota tax laws and customer service strategies.
Key Responsibilities: Research cases and review supporting documentation
Process client correspondence accurately and promptly
Negotiate payment arrangements with taxpayers
Handle approximately 24 weekly hours of incoming phone calls
Provide high-quality, respectful taxpayer service
Requirements: Two years of customer service experience
Microsoft Office experience, including Word, Excel, Teams, Outlook, and Edge
Experience resolving conflicts and collaborating with teams
Independent problem-solving experience
Clear communication, empathy, patience, and organized priority management
Apply your customer service, tax compliance, and communication skills as a Minnesota Revenue Collections Officer 2 in St.