Help BMO customers make banking easier through needs-based conversations, personal advice, and digital support.
This customer-facing position is based at 100 King Street West.
As a Customer Service Representative, you will support banking services, transactions, referrals, and everyday financial conversations.
You will identify personal banking and credit card needs while integrating relevant marketing programs.
The description welcomes candidates without prior experience and values related post-secondary study.
Key Responsibilities: Conduct needs-based conversations with banking customers
Provide guidance on personal banking and credit cards
Initiate referrals to appropriate BMO colleagues
Support applications, service requests, and branch activities
Reconcile cash between treasury and branch units
Requirements: Passionate commitment to helping customers
Ability to build rapport and customer connections
Resourcefulness and confidence approaching customers
Basic organization and collaboration skills
Knowledge of personal banking products is expected
Use attentive conversations, financial guidance, and accurate service execution to support BMO customers and branch business results.