Job Description
Join Our Purpose – Feeding the Future
Role: Customer Service Representative

Location: St.

Marys, ON

Hours/Shift: Full time, 100% on-site, includes one mandatory half‑day Saturday per month and rotating holiday coverage

Vacancy Type: Replacement

Why join us
Get ready to Own your direction as a Customer Service Representative supporting our Poultry business at Trouw Nutrition, a Nutreco company.

As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future guides us in delivering high‑quality, sustainable feed solutions to a growing world.

In this analytical, service‑driven role, you will help ensure seamless feed program execution for our customers while shaping positive outcomes through smart planning, data‑driven decision‑making, and proactive communication.

Own your development, Own your impact, and Own your path.

What You’ll Do
In this role, you will own the full customer experience for your assigned Poultry customer base.

You will manage end‑to‑end feed program execution—using multiple systems (including M3) to analyze data, anticipate upcoming orders, plan production needs, coordinate with operations and sales, and proactively reach out to customers when feed levels are low.

You will apply a highly analytical and detail‑focused approach to ensure accuracy, reliability, and strong cross‑functional alignment.

You will represent Trouw Nutrition with professionalism, empathy, and clear communication, delivering both good and difficult news when required, while continuously seeking opportunities to improve processes and service.

Who We’re Looking For
You are someone who takes ownership of your work, thrives in a fast‑paced environment, and excels at juggling multiple priorities with accuracy and composure.

You combine strong analytical capabilities with excellent relationship‑building skills,



and you’re confident working independently while collaborating effectively with production, logistics, sales, and other internal partners.

You bring a positive, open‑minded, and coachable attitude, embrace feedback, and remain solutions‑oriented—even when navigating challenges.

You’re personable, proactive, digitally savvy, and passionate about delivering exceptional customer experiences.

You’ll also need
Previous experience in customer service or retail with a strong service mindset
High‑level communication skills (verbal and written)
Strong analytical abilities and comfort with data‑driven decision‑making
Experience with ERP systems and strong digital proficiency
Ability to multi‑task, calculate risk, and manage priorities independently
Ability to handle direct customer calls and proactively reach out when needed
Strong cross‑functional collaboration skills
Ability to deliver both positive and difficult messages professionally
Agriculture or animal nutrition experience preferred
Positive, personable, open‑minded, highly coachable, and team‑oriented
Ability to work on‑site full‑time
Availability for one half‑day Saturday per month and rotating holiday coverage

What You’ll Receive
As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with global footprint.

Join us and you’ll gain access to a wide network of expertise and global career paths.





You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long‑term focus.

In addition, you’ll receive
Robust pension plan with employer matching that begins on Day 1!
Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
Short‑term/Long‑term Disability and Mental Health spending allowance
Maternal top‑up and Tuition Reimbursement
15 vacation days to start (tiered)

Additional Information
Accessibility: Nutreco is committed to creating an accessible and inclusive recruitment experience.

Accommodations are available upon request at any stage of the hiring process.

If you require support, please let us know and we will work with you to meet your needs.

AI Screening Disclosure: Nutreco does not use artificial intelligence (AI) or automated decision‑making tools to screen, assess, or select candidates at any stage of the recruitment process.

All applications are reviewed directly by our Talent Acquisition team and hiring managers.

Background Check: Final candidates who are offered a position will be required to undergo a criminal background check.

Eligibility: Candidates applying to job openings must already be authorized to work independently in the country where the position is based.

Employer sponsorship is not available for this role.

Employment Equity: We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.

Pay Transparency Statement: Compensation for roles at Nutreco varies depending on a wide array of factors including but not limited to skill set, education, and level of experience.

We believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.

📌 Customer Service Representative (Canada)
🏢 Important Group
📍 Canada