Lead production incident management at CIBC in Toronto through data analysis, client remediation, and cross-functional coordination. This hybrid role includes one to three onsite days weekly. As Senior Manager, Incident Management, you will strengthen practices within Operational Excellence and protect the client experience. You will manage complex issues, investigate root causes, and shape remediation and prevention strategies. Partnerships span Product, Compliance, Legal, Technology, Data Analytics, Risk, and Audit.

Key Responsibilities
- Lead identification, triage, escalation, resolution, and follow-up
- Coordinate urgent responses across regulated business partners
- Develop timely client remediation strategies and communications
- Report trends, root causes, and remediation outcomes




- Oversee testing, validation, audits, and records management

Requirements:
- Experience in product management, incident management, and client remediation
- Solid judgment managing complex issues through resolution
- Experience driving process improvement and organizational change
- Ability to analyze information and communicate detailed findings
- Experience coaching employees and implementing strategic team goals Use leadership, investigation, and data analysis to improve incident outcomes and protect CIBC clients through accountable operational management.

📌 Senior Incident Management Manager (Toronto)
🏢 CIBC
📍 Toronto