EVENT MANAGER PORTFOLIO
POSITION: Event Manager
REPORTS TO: General Manager
SUMMARY
The number one focus of each member of the management team is to lead a great shift. Leading a great shift
means that all our guests experience exceptional hospitality and that our teams receive excellent communication,
support and all the tools necessary to excel in their respective roles. It also means achieving daily profitability
targets by managing daily costs and ensuring guest return visits.
The Event Manager is responsible for the operations of the restaurant’s Banquet department. This includes
maintaining a fully staffed team which consistently delivers excellent service and hospitality while also effectively
managing sales and the labour cost line. An Event Manager must be able to manage the entire event department.
This includes facility maintenance and cleanliness, staffing including hiring, training and retention, sales and labor,
and supplies that relate to the department.
PORTFOLIO ACCOUNTABILITY
1. Profitability

- Achieve Budgeted financial results for Labour, Food Cost, QSA’s, T&M;, and discounts
- Analyzes financial and KPI data and creates operational action plans to improve the guest experience and

grow sales
- Supplies management for entire department

2. Every Guest Leaves Happy
- Proactively manages maintenance and repairs of all event spaces
- Ensures restaurant complies with all Health and food Safety Standards
- Ensures service standards are consistently met and exceeded
- Ensures Event Facility is Clean
- Ensures Food Standards are consistently met and exceeded
- Achieve excellent online sentiment scores
- Fosters a culture of ensuring outstanding hospitality moments

3. Sales




- Sales tracking and analysis quarterly and periodically– last year’s sales, previous period sales, budgeted sales

– using sales tracker tool.
- Ensures sales calls are performed weekly.
- Monitor and respond to event requests through email as well as Opentable large group inquiries.
- Ensure all rooms are “Show ready” at all times.

EVENT MANAGER PORTFOLIO
4. Employer of Choice

- Write Event Schedule
- Manage Crew Member book offs, holiday requests
- Ensures Team is staffed appropriately
- Manages the Uniform program to a high standard
- Conducts all first interviews for new team members
- Creates and manages the training plan for all new team members
- Develop appropriate number of trainers as per the development ladder
- Development of team members into supervisor positions
- Ensure Company training platforms are completed by all team members and up to date for review and

tracking.
- Rollout new service initiatives during team rollout meetings
- Champion Staff Incentive programs

KEY PERFORMANCE INDICATORS
DAILY

- Ticket Time – Both food and beverage
- QSA’s
- Online Sentiment
- FOH Labour
- Labour Productivity
- TOD Platform Score
- Leading a outstanding shift document

PORTFOLIO SPECIFIC
- Achieve Sales budgets
- Achieve Staffing targets as per development ladder
- Hit or exceed brand Standard for guest feedback
- The Dish Training platform completion rates for department
- Achieve Retention and Turnover Targets
- Achieve excellent eNPS scores
- Service, Training and Hospitality sections in Brand Standards Assessment.

COMPLETE THE FOLLOWING TRAINING MODULES
- All crew positions for your respective department
- Trainer development Program
- Supervisor Development Pathwa

📌 FOH Management - Events Manager (Toronto)
🏢 Chop Steakhouse & Bar
📍 Toronto