About the Role

We’re hiring a warm, confident, and highly organized Administration & New Patient Coordinator for a 6-month contract. You’ll be the first impression for our clinic and a key part of keeping the front desk running smoothly, especially on the phone, with new patient scheduling, and at checkout.

Key Responsibilities

- Answer phones with professionalism, warmth, and efficiency
- Respond to inquiries and convert calls into booked appointments with clear, confident communication
- Coordinate new patient intake and scheduling (including follow-ups and next steps)
- Support daily front desk administration: confirmations, recalls, messages, and patient communications
- Coordinate checkout : ensure patients understand next steps, schedule future appointments, and support a smooth handoff before they leave
- Communicate closely with the clinical team to keep schedules on track

What We’re Looking For

- Excellent phone presence : friendly, clear, calm,



and able to guide conversations effectively
- Strong “people skills” — you can build trust quickly, handle concerns with empathy, and remain composed under pressure
- Organized, detail-oriented, and strong at time management in a busy setting
- Professional, dependable, and a team player

People-Skills Training (Important)

- Customer service training, hospitality training, or call-handling coaching
- Conflict resolution or de-escalation training
- Sales, booking, or conversational conversion training
- Any relevant front-desk, patient experience, or leadership training

Pay: $30.00-$35.00 per hour

Expected hours: 40 per week

Benefits :

- Dental care
- Extended health care
- On-site parking

Experience :

- Dental Front Desk : 5 years (required)

Work Location: In person

📌 Administration & New Patient Coordinator (Burlington)
🏢 Fielding Dental Healthcare
📍 Burlington