Is this job for you? : Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities :

- Provide courteous, prompt, and skilled service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Field incoming calls from TGS technicians and contractors and national support call center
- Assisting TGS technicians with service issues, payment issues and system issues
- Assisting with the follow up and action of service events such as scheduling and routing the technician’s calls
- Maintaining of the service events that need to be action by the technician, warrantor, admin team and call center
- Investigating and resolving aged service events
- Maintain up to date knowledge of new policies, procedures, and products

Qualifications:

- Previous experience in an admin, shop or customer service environment required




- Professional phone etiquette and empathy for sensitive circumstances
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills.
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail.
- Superior organizational, and multi-tasking skills.
- Strong analytical and decision-making skills.
- Strong desire to take ownership and accountability of task completion.
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
- Ability to work effectively with and without supervision
- Experience in the Furniture or Appliance/Electronic industry is an asset
- High School or Equivalent is required

Why Transglobal:

- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.

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Attach your CV and tell us why you would be a great fit at Transglobal!

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📌 Administration & Dispatch Clerk (Winnipeg)
🏢 Transglobal
📍 Winnipeg