Administrative & Customer Service Officer - Summer Camps & Sports Programs : Work Arrangement :On-Site & In-Office We are seeking an organized and customer-focused Administrative & Customer Service Officer to support our Summer Camp and year around programs. This role is a hybrid position , requiring time split between on-site camp locations and in-office administrative work .

Key Responsibilities : Customer Service Responsibilities :

- Serve as a point of contact for parents, campers, and program staff
- Provide accurate information about summer camp schedules, sports programs, registrations, and policies
- Assist parents with registrations, forms, payments, and general questions
- Address concerns professionally and escalate issues when necessary

Administrative Responsibilities :

- Perform administrative tasks including data entry, filing, and record management
- Maintain accurate camper and customer records
- Prepare reports, rosters, schedules, and correspondence
- Process registrations, attendance records, and documentation




- Support management with daily administrative operations

On-Site Camp Support :

- Be present at camp or sports locations as scheduled
- Assist with daily check-ins, check-outs, and parent communication
- Support camp staff with administrative and coordination needs
- Ensure smooth communication between on-site teams and the office

Qualifications & Skills :

- Previous experience in administration, customer service, or youth programs preferred

- Strong communication and interpersonal skills

- Comfortable working with parents, children, and staff

- Robust organizational and multitasking abilities

- Ability to work both on-site at camp locations and in-office :

- Professional, reliable, and adaptable

Schedule :

- Monday to Friday:

- Schedule will be split between on-site camp locations and office work

- Occasional extended hours may be required during peak camp periods

📌 Customer Service and Administration (Thornhill)
🏢 Toronto Athletic Camps
📍 Thornhill