Overview

Duties

- Identify and address customer needs through active listening and personalized solutions.
- Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
- Prepare and deliver clear and concise communication regarding product features, services, and company policies.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Monitor customer feedback and trends to inform service strategies and enhancements.
- Attend training and team meetings to stay updated on current products and best practices in customer service.
- Maintain accurate records of customer interactions, inquiries, and resolutions in CRM systems.

Qualifications :

- Proven experience in customer service or related roles within relevant industries.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to analyze customer data to inform service strategies and improve satisfaction.




- Self-motivated with a proactive attitude towards meeting customer needs.
- Excellent organizational skills with the ability to manage multiple priorities effectively.
- Nice-to-have skills include familiarity with CRM software, customer support tools, or previous experience in a similar industry setting.
- A high school diploma is required; a Bachelor’s degree in a related field is preferred but not mandatory.

This position offers an engaging environment for ambitious professionals eager to contribute to customer satisfaction while advancing their careers.

Job Types : Full-time, Part-time

Pay: $75,000.00-$85,000.00 per year

Benefits :

- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service (Toronto)
🏢 RAZ Digital Asset Ventures
📍 Toronto