Customer Service Associate Responsibilities :

- Attending training sessions to grow knowledge of product and to develop customer service skills.
- Processing and logging incoming calls into CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.

Customer Service Associate Requirements :

- High School Diploma, GED, or suitable equivalent.
- 1+ years customer service experience, preferably in related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferrred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Solid people skills.
- Ability to sit at a desk for extended periods.

📌 Customer Service Associate (Montreal)
🏢 Eco Global
📍 Montreal