WHO WE ARE Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.

Our people are the center stone of our business, who bring our vision to life for every customer, every day.

We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!

WHAT WE OFFER

- Attractive compensation packages
- Extended health advantages
- Amazing employee, friends & family discounts on our products
- A variety of Learning and Development resources
- Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
- Regular celebrations & employee incentive programs
- Team building events and activities
- Opportunity to grow within the company
- Continuous on the job training, support and mentorship

REPORTS TO: SALES SUPPORT SUPERVISOR

As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.

The expected start date for this position is early to mid-January 2026.

RESPONSIBILITIES





- Greet every customer in a friendly manner and provide extraordinary customer service
- Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through our Spence selling system.
- Inspect and process incoming jewelry repairs.
- Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience.
- Cash handling and end of day processing
- Assist in coordinating the showroom appearance, merchandising and store tidiness.

A few things we hope you have

- You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process

- You have excellent time management skills and make great decisions about which work to prioritize

- You have strong problem solving, and conflict resolution abilities

- You are energetic, outgoing and have strong customer relationship skills

- You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing

- You have at least a years’ experience working in a customer service environment

- You’re used to working with a computer and are willing to learn new technology and software

- You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day :

- Bonus points if you have previous administrative or reception experience

**Compensation

📌 Part Time Customer Service Associate (Edmonton)
🏢 Spence Diamonds
📍 Edmonton