We are a global leader in our space. Simply put, we allow our customers to do the most complex things well and do them to scale. We help organizations make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

A Customer Service Associate assists customers with inquiries related to a company’s products and services. Customer Service Associates maintain adequate company and product knowledge to provide proficient service. Also known as Customer Service Representative.

Customer Service Associate Responsibilities :

- Attending training sessions to grow knowledge of product and to develop customer service skills.
- Processing and logging incoming calls into CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.




- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.

Customer Service Associate Requirements :

- High School Diploma, GED, or suitable equivalent.
- 1+ years customer service experience, preferably in related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Robust people skills.
- Ability to sit at a desk for extended periods.

📌 Customer Service Associate (Can-fr) (Montreal)
🏢 Eco Global
📍 Montreal