About the Company

We are an OEM manufacturer specializing in precision components and packaging machinery. Our production facilities are in China , and our customers are primarily based in North America . We are expanding our presence in Canada and seeking a Customer Service & Order Fulfillment specialist to support our growing international business.

This position “Customer Service Officer” will act as a bridge between North American customers and the China factory , ensuring smooth communication, accurate order fulfillment, and excellent customer satisfaction.

Key Responsibilities

- Serve as the primary contact for customers across the U.S., Canada and potential customers in other American countries regarding order status, issue resolution, and relationship management.
- Manage the end-to-end order fulfillment process — from receiving PO, order entry, confirmation on pricing, item details and production tracking to shipment and co-ordinate with factory for invoicing.
- Communicate effectively with distribution facilities in North America the factory team in China to align stock, production schedules and shipping plans.
- Clearly communicate timelines, processes and what the customer can expect next.
- Handle customer inquiries, issues, and complaints in a professional and timely manner.
- Maintain accurate records and reports in the company’s system or order management system.




- Support improvement of internal processes to enhance customer satisfaction and efficiency.

Qualifications

- Bachelor’s degree in business administration, Supply Chain Management, or related field is preferred. :

- 3-5 years of relevant experience in customer service, order fulfillment, or supply chain (preferably in a manufacturing or OEM environment).

- Fluent in English and Chinese (Mandarin), Cantonese will be a plus .

- Excellent communication, coordination, and proactive problem-solving skills .

- Strong attention to detail and ability to multitask in a rapid-paced, international environment.

- Experience with ERP or CRM systems and solid computer literacy (Excel, Word, etc.).

Preferred Qualifications :

- Experience working with North American customers in an OEM or export business.
- Familiarity with international logistics , customs documentation , and trade compliance .
- Strong sense of ownership and service mindset.

What We Offer :

- Competitive salary and performance bonus.
- Career growth and leadership development opportunities.
- Global working environment — daily collaboration with teams in China and customers in North America.
- Supportive team culture and flexible work arrangement.

Job Types : Full-time, Permanent

Pay: $22.00-$26.00 per hour

Benefits :

- Dental care
- Extended health care
- Paid time off

Language :

- Mandarin (required)

Work Location: In person

📌 Customer Service (Port Coquitlam)
🏢 AES Packaging Solutions
📍 Port Coquitlam