JOB SUMMARY AND QUALITIES: The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR. This person is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Office Manager. He/she should possess a cheerful character and a helpful, polite and courteous attitude towards customers. The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work attitude and foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees. ACCOUNTABILITY & RESPONSIBILITY OF POSITION Reception and Customer Service-Responsible for the initial contact with prospects and customers during the normal working day.Greet people visiting this CARSTAR store in order to determine needs-Handle all phone traffic, per guidelines of the CARSTAR store, in a polite, courteous and cheerful manner.Screen business calls Scheduling Customer Dates-Book appointments for estimates-Update and maintain scheduler with Office Manager-Schedule and record appraisal, reception and delivery appointments-Update target delivery sheets Cashier Duties-Collect and record payment for complete jobs.File all paperwork accurately-Disburse nationwide warranty/CSI information to customers-Disburse,



record and/or display customer reply cards upon receipt from CARSTAR corporate headquarters.Handle customer inquiries regarding their vehicle repair-Refer customer complaints concerning completed repairs to appropriate staff member-Perform customer follow-up 7 to 10 days after customer has picked up their vehicle.

EXPERIENCE/SKILLS REQUIRED-Experience providing customer service in a service or retail environment.Functional/Technical knowledge: o Microsoft Office Software (Word, Excel, Outlook) - BEGINNER o Experience with Collision Repair Estimating and/or Management systems a plus-Skills & Abilities o Work independently without close supervision o Flexible/adaptable to constant change o Solid tact and diplomacy; ability to interact with all levels of personnel

CSR

Highly organized; ability to handle multiple concurrent assignments o Ability to prioritize, organize and plan work under own initiative o Strong communication skills (reading, writing, speaking, listening) o Quality driven individual with Customer Service Perspective o Motivated, follows instructions o Ability to work independently with minimum supervision o Works well under pressure-Physical Requirements o Keyboarding/Finger dexterity o General Physical Skills (sitting for long periods, lifting ~ 10 pounds) o Repetitive motion o Ability to use telephone

Experience with upselling (asset)

Benefits :

- Extended health care
- Vision care
- Dental care

Job Types : Full-time, Permanent

Pay: $18.00-$21.00 per hour

Benefits :

- Dental care
- Extended health care
- Vision care

Work Location: In person

📌 Uniglass Csr (Customer Service Representative) (Brampton)
🏢 CARSTAR Brampton
📍 Brampton