KEY DUTIES & RESPONSIBILITIES: - Greet all clients in a friendly, positive manner - Receive all external client samples and fill out required fields on the Chain of Custody form - Review the Chain of Custody for accuracy and ensure correct regulatory sampling criteria is counted for - Unpack samples and organize them according to analytical requirements - Ensure proper sample containers and preservatives are submitted according to analytical requirements - Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date - Ensure all required samples are redirected as required - Communicate rushes and short holding times submissions to the main lab - Prepare bottle orders requests and coordinate delivery of bottle orders - Provide support to the Campobello Sample Reception, Entry and Bottle Prep teams - Ensure accuracy of results and data entry - Recognize routine and non-routine problems and escalate to the Supervisor - Ensure supply inventories are maintained - Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate - Work closely with project management staff to grow BV Labs regional market share with existing and new clients - Adhere to BV Labs quality systems QA/QC, SOP's and external accreditation requirements - Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns - Adhere to BV Labs safety policies and maintain health and safety equipment - Conduct monthly health and safety inspections and report any irregularities - Attend regular team meetings to share Corporate and departmental information,



and to communicate and share ideas - Work in a team environment and demonstrate a positive approach - Demonstrate refined problem solving, decision making and conflict resolution skills - Ensure "Good Housekeeping" standards are met or exceeded - Maintain training records and proficiency in all aspects of the role - Obtain certification on Transport of Dangerous Goods regulations to ensure safe transportation and proper classification and labeling of chemicals - Attend presentations given by technical staff about new regulations or emerging science - Maintain facility equipment and contact maintenance when necessary - Help out in other departments when required and take part in cross trainingQUALIFICATIONS / EXPERIENCE REQUIREMENTS: - A post-secondary degree in the Sciences, preferably chemistry or environmental related and/or equivalent experience - Experience in a laboratory environment is considered an asset - Knowledge on environmental regulatory guidelines and proper field sampling techniques - Ability to lift up to 40 pounds - Excellent communication skills (both written and verbal) as well as valuable computer skills (Microsoft Word, Excel, Outlook etc.) - Energetic personality that can work independently in a multi-tasking fast paced environment - Strong ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments - Excellent organizational skills and detailed orientated - Ability to effectively interact with colleagues and provide coaching and mentoring when neededWORKING CONDITIONS: - Frequent interaction with external and internal clients in a laboratory environment - Changing priorities and balancing workload to meet strict deadlines - Minimal exposure to hazardous chemicals

📌 Sample Reception Coordinator - London Service Center
🏢 Bureau Veritas
📍 London