At True North, our mission is to help eligible Canadians obtain the Disability Tax Credit (DTC) and reclaim their unused credits and benefits. We are looking for a diligent, reliable, and results-driven individual to join our administrative team.
In this Administrative role, you will manage our main incoming phone line and directing calls to the appropriate departments. You will be responsible for receiving, sorting, scanning, and distributing incoming mail, as well as preparing and sending outgoing correspondence.
This role also includes accurately reviewing and entering data into our company CRM system, ensuring all information is processed efficiently and with attention to detail. Additionally, you will provide a welcoming and professional experience for clients visiting the office, offering support and assistance as needed.
Your core responsibilities will include:
- Answer incoming phone calls to the main call queue and transfer to the correct department
- Sort/scan incoming mail and prepare/drop off outgoing mail to nearby post office during work hours
- Maintain cleanliness and organization of office space including inventory management
- Assorted departmental duties as assigned
- Maintain customer records in a timely and accurate manner by updating account information in our CRM
- Provide exceptional customer service during all interactions
- Contributes to team performance by meeting or exceeding team KPI’s
Qualifications:
- Must reside and work within the Metro Vancouver or Fraser Valley regional districts.
- Strong communication and interpersonal skills.
- Ability to multitask, manage your time effectively and adapt to change when required.
What We Offer:
- Full-time position with set working hours
- Training and onboarding support.
- Extended health and dental care.
- EFAP (Employee and Family Assistance Program) for our staff and their families.
We've worked hard to maintain the best customer experience and have received fantastic reviews (check them out yourself on Google, Facebook or the Better Business Bureau), and we're looking to continue with this level of customer service.
Curious about what it's like to work at True North Disability Services? Copy and paste this link to find out what our team members think!
Job Types : Full time, Permanent
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits :
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care