Overview

Compensation and Schedule :

- Hourly rate, starting at $20.61 - $22.00 (commensurate with experience)
- No work required on weekends/evenings.
- 4 half-days per week.
- In-person work only.

Responsibilities

Duties include but are not limited to all aspects of:

- Greeting patients and visitors professionally, providing a welcoming environment
- Managing appointment (virtual and/or in-person) scheduling, cancellations, and rescheduling as well as effective reminder system to optimize clinic schedules.
- Being the front-line for the office by answering calls/responding to patient inquiries within a timely manner and providing accurate information; obtaining and relaying relevant information to Dr. Joy for addressing queries.
- Preparing and organizing patient charts and documentation for upcoming appointments efficiently, filing charts/documentation/correspondences accurately.
- Faxing/scanning/printing; maintaining all aspects of the office including ordering and maintenance of supplies, reconciling invoices, patient and referring physician correspondence.
- Tracking, arranging and following up on referrals and test scheduling, documenting all interactions with patients and other stakeholders in an appropriate format.
- Maintaining and updating electronic medical records; verifying patient information, submitting and reconciling OHIP billing and/or patient insurance information and processing billing or payments.
- Communicating effectively with referring offices and other stakeholders regarding patient information, completed forms, and/or appointment details.
- Ensuring compliance with privacy regulations and confidentiality standards as well as hospital policies and training.

Essential Qualifications :

- Graduate of a recognized Medical Secretary Diploma or Higher Level Education.




- Minimum of 1 year administrative experience within a medical/dental/healthcare office or clinic.
- Excellent organizational skills, attention to detail, and professional communication and interpersonal abilities.
- Understanding of medical terminology.
- Demonstrated Intermediate level computer skills particularly with Word, Excel, typing skills (60 WPM), Microsoft 365, Outlook.
- High level of initiative, tact and judgment required. Must be able to work independently and collaboratively.
- Excellent organizational, critical thinking, time-management, multi-tasking and problem solving skills, to establish and balance competing priorities in a fast-paced work environment with deadlines.
- Ensuring office and/or clinic efficiency by identifying and filling gaps in clinics, improving workflow within office, and remaining responsive to the needs of
- Dr. Joy.
- Superior communication and interpersonal skills with a positive and professional attitude.
- Extremely detail-oriented and demonstrated accuracy and efficiency with the work.
- Professionalism (reliability, punctuality, robust work ethic).

Preferred (Not Mandatory) Qualifications

- Familiarity with electronic health records (EHR) systems such as Cerner or Accuro would be helpful.
- Experience with IBIS billing software would be helpful.

Immunization Requirements :

- Vaccination records or proof of immunity against measles, mumps, rubella, varicella (Chicken pox), Hepatitis B, COVID-19, and influenza.
- Documentation of tuberculosis skin testing.

Work Location :In-person, St. Joseph's Health Care London.

We thank all applicants for their interest; only those selected for interview will be contacted.

Job Type : Part-time

Pay: $20.61-$22.00 per hour

Expected hours: No more than 16 per week

Experience :

- Medical Secretary/Office Assistant: 1 year (required)

Work Location: In person

📌 Medical Secretary - Part-time (London)
🏢 Tisha R Joy Medicine Professional
📍 London