Job Description

Our employees are the backbone to our success and our most important resource.

A PrairieCoast Overview

PrairieCoast Equipment is a progressive John Deere Dealership with 11 locations throughout Northern Alberta and British Columbia.

We are committed to providing premier products and superior customer service. We embrace Technology and utilize it to better serve our customers. We value integrity, innovation, and passion. We act like owners and are accountable for our actions. A significant portion of PrairieCoast Equipment is owned by employees and we offer a RRSP and TFSA eligible Employee Share Ownership Plan.

Noteworthy awards

- One of Canada’s Best Managed Companies™ each year since 2013
- One of Canada's Top Small & Medium Employers™ 2020, 2021 and 2022
- Recognition by John Deere as a top performing dealer in North America

We Offer

- A competitive compensation package with performance-based bonus opportunities
- Benefits that include a wide range of extended health benefits, travel insurance, prescriptions, dental, life, disability, and critical illness
- Opportunity to participate in Ownership of the company
- A referral bonus program
- Annual sick pay allowance
- Employee company and vendor discount programs
- Employee Assistance program
- Peer recognition program
- Strong focus on training and leadership development
- Company contests and team building events
- The chance to interact with leaders of the company

As Service Manager you are:

Responsible for managing service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. The Service Manager will grow profitable service labor sales and exercise disciplined expense control. The Service Manager will attract, retain and effectively engage department personnel.

The ideal candidate will have:

- 5+ years’ experience in Service Department operations
- Previous Management Experience preferred (3+ years)
- Ability to use standard desktop load applications such as Microsoft Office and internet functions. A strong technical background is an asset.
- Ability to write and speak effectively to individuals and groups.
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports.
- Ability to work extended hours and weekends.
- Excellent customer service skills
- High School Diploma or equivalent experience

The base salary for this role is typically $77,000 to $126,000 per year and represents a range across all of PrairieCoast’s BC and Alberta locations. It is influenced by various factors, including job-related skills, experience, relevant training, and work location.

In compliance with the BC provincial government mandates, we are posting a broad wage range to adhere to the wage transparency requirements.

Job Type: Full-time

Pay: $77,000.00-$126,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Application question(s):

- What is your expected wage for this position?
- How many years of experience do you have in Managing Service Operations in a Heavy Duty Equipment Repair shop?

Work Location: In person

📌 Service Manager (Dawson Creek)
🏢 PrairieCoast equipment
📍 Dawson Creek