Drive innovation in customer service as a Senior Amazon Connect Architect, focusing on high-performance architecture and seamless integrations. Engage with business teams to enhance customer interactions across channels. This role emphasizes your extensive expertise in Amazon Connect configuration and administration along with integrating advanced features like AI. You'll foster collaboration between different teams while ensuring the architecture aligns with business needs and best practices in customer engagement.

Key Responsibilities
• Lead the design of Amazon Connect integrations with AWS services
• Integrate with Salesforce CRM using advanced packages
• Employ AWS Glue for effective data management strategies
• Implement cutting-edge AI features to optimize customer experience
• Develop frameworks tailored to Amazon Connect best practices

Requirements:
• Proficient in Amazon Connect configuration and integration
• Robust Salesforce CRM integration experience
• Knowledge in IVR design and routing strategies
• Serverless tech experience with AWS Lambda
• Familiarity with automation and validation testing Bring your architectural expertise to enhance the performance and effectiveness of Amazon Connect solutions.

📌 Senior Amazon Connect Architect Role (Toronto)
🏢 Compunnel
📍 Toronto