Job Description: Onsite Field Services Technician, Sudbury, ON

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Essential Job Functions

- Responsible for maintenance/upkeep of all Polycom Conference rooms in the surrounding area.
- Responsible for installing new and scheduling and refreshing existing Polycom units in the environment.
- Responsible for android TV boxes installed in the plants.
- Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process.
- Assesses diagnostic information and determines alternative courses of action.
- Recommends and implements process changes.
- Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems.
- Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria.
- Measures, maintains, and documents team performance in relation to established goals, time frames and service levels.
- Revises plans, as necessary.
- Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
- Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products.
- Escalates issues or concerns as appropriate.
- Recommends changes to procedures and processes; implements as approved.
- Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
- Creates and maintains systems software and hardware documentation and assesses system information where appropriate.
- Understanding Tablets, troubleshooting and Android functionalities.

Basic Qualifications

- Must have High School diploma or G.E.D.
- College diploma or University degree in a computer related field is an asset.
- 2-5 years of IT technical support experience.
- Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
- Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook).
- Experience with solving computer-related technical problems both hardware and software (ie. Office 365, SAP).
- Experience with following company escalation policies.

Other Qualifications

- Experience with Polycom Video conferencing solutions and support an asset.
- Solid interpersonal skills for interacting with team members and clients.
- Strong communication skills, both oral and written.
- Strong organization skills to balance and prioritize work.
- Strong analytical and problem-solving skills.
- Good initiative and proactivity.
- Experience with Service Now ticketing system.
- Networking Experience and ability to troubleshoot basic to complex network problems.
- Experience with Mobile devices such as tablets and phones (Android and IOS).
- Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox).
- Experience with Cisco Call Manager.
- Experience with Lenovo/Dell hardware an asset.
- Experience working with and basic understanding of Microsoft InTune.

Work Environment

- Client or office environment – onsite at client facility.
- On Call could be requested of you.
- Monday – Friday days.

Certifications

- CompTIA A+ Certification current or previous considered an asset.
- CompTIA Network+ or CCNA considered an asset.

Shift Schedule: 8-hour days.

This role is ONSITE in Sudbury, Ontario

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $45,400 - $84,200.

Full-time hires are eligible to participate in the DXC bene

📌 Onsite Field Services Technician, Sudbury (Northeastern Ontario)
🏢 1102 CSC Canada
📍 Northeastern Ontario