Global Service Desk Leader — Remote (Montreal)

Global Service Desk Leader — Remote (Montreal)

29 Oct
|
SITA Group
|
Montreal

29 Oct

SITA Group

Montreal

SITA is seeking a Global Service Desk Manager to lead a globally integrated desk, shaping incident processes, performance metrics and customer outcomes. You will drive transformation across ServiceNow, CMDB maturity, automation and data-driven governance while coordinating across regions, shifts and suppliers.

You will guide 24/7 coverage, escalation triggers, and on-call readiness, ensuring high reliability and proactive improvement across the service landscape.

📌 Global Service Desk Leader — Remote (Montreal)
🏢 SITA Group
📍 Montreal

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