Salary Information: $115,570.00 - $144,526.20
Employment Type: Regular (Hybrid)

Weekly Hours: 35
Off Days: Saturday & Sunday
Shift: Day
Reports to: Head, Transportation Strategy and Support

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its current 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

We have a great opportunity in our Transportation Strategy and Support Department. We are looking for a Transportation Workforce Manager to join our team

What You Will Do

The Transportation Workforce Manager leads strategic workforce planning, forecasting, analysis, and reporting across all transportation modes, including Bus, Subway, Streetcar, LRT, and Wheel-Trans. Reporting to the Head, Transportation Strategy and Support, this role ensures workforce levels align with budgeted service levels, operational requirements, and financial targets. Working collaboratively with stakeholders across Transportation, Finance, Human Resources, Talent Management, and the Operations Training Centre,



the incumbent provides workforce insights and recommendations that support effective decision-making and the delivery of efficient, reliable, and cost-effective transit service.

Other Responsibilities Will Include:

- Forecast workforce requirements and develop staffing plans to support service delivery needs.
- Monitor workforce metrics, including hiring, attrition, retirements, absenteeism, training capacity, and operator availability.
- Develop workforce forecasts, models, and recommendations to support operational and financial planning.
- Ensure staffing levels meet service requirements while aligning with approved workforce and budget targets.
- Design, maintain, and enhance workforce tracking, forecasting, reporting tools, KPIs, and performance measures.
- Provide workforce analysis, forecasts, risk assessments, and recommendations to leadership and stakeholders.
- Partner with Talent Management, Operations Training Centre (OTC), Finance, Service Planning, Vehicle Maintenance, and Transportation teams to align workforce plans with operational requirements.
- Conduct workforce trend analysis and identify opportunities to improve workforce utilization and operational effectiveness.
- Maintain workforce data integrity and reporting accuracy.
- Prepare reports, briefing notes, business cases, presentations, procedures, and implementation plans.




- Lead workforce planning projects, feasibility studies, and continuous improvement initiatives.
- Research industry trends and best practices to enhance workforce planning strategies.
- Serve as a subject matter expert in operator workforce planning, including recruitment, training, deployment, and retention.
- Liaise with internal and external stakeholders and represent the organization at meetings, committees, and conferences.
- Support special projects and strategic initiatives as assigned.
- Participating in the TTC's Customer Service Ambassador Program;
- Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.

What Skills Do You Bring?

- Apply analytical skills
- Demonstrate appropriate and effective interpersonal communications through various media
- Demonstrate knowledge of the industry and / or sector
- Gather information and conduct research
- Understand the organization's fiscal environment
- Use office technology, software and applications

What Qualifications Do You Bring?

- Completion of a university degree or college diploma in a relevant field (i.e., Business Administration, Human Resource Management etc.), along with relevant experience in workforce management, or a combination of education, training and experience deemed to be equivalent.
- Strong an

📌 Transportation Workforce Manager (Toronto)
🏢 TTC (Toronto Transit Commission)
📍 Toronto