- Other Possible Location(s): Montreal, Quebec
- Job category: Human Resources and Continuous Improvement

Are you driven by technological innovation and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Product Manager, Salesforce Hub, you will play a key role in supporting business units in understanding and documenting their needs, exploring Salesforce capabilities, and structuring opportunities that can generate value for the organization.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

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What you’ll accomplish with us

As a Product Manager, Salesforce Hub, you’ll be at the core of our mission. Here are the main responsibilities:

- Act as the Salesforce Hub’s primary point of contact for requests from business units, helping them understand their needs and identify relevant solutions.
- Structure, maintain, and prioritize the backlog of Salesforce opportunities, initiatives, and requests based on business value, strategic alignment, and required effort.
- Support business units in exploring solutions through demonstrations, proofs of concept (PoCs), proofs of value (PoVs), and discovery workshops to validate the relevance and business value of proposed initiatives.
- Assess potential benefits, impacts, feasibility, and conditions for success before investments are made, while establishing a structured framework for innovation, experimentation, and validation.
- Develop and maintain in-depth expertise in Salesforce products, licenses, contractual agreements, and available services to optimize investments, identify opportunities for reuse, and leverage existing capabilities and product updates.
- Track the value generated by Salesforce products, their adoption, and their contribution to business objectives, while continuously monitoring the Salesforce ecosystem and promoting best practices.
- Collaborate with IT teams, architects, Salesforce experts, external partners, and business units to translate business needs into concrete solutions and strengthen Salesforce knowledge and capabilities across the organization.

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What could accelerate your success in this role

We’re looking for someone who:

- Has in-depth knowledge of Salesforce solutions, including Financial Services Cloud, Experience Cloud, Data360, and Marketing Cloud.
- Has relevant experience in product management, business analysis, workshop facilitation, product exploration, and Salesforce or another large-scale CRM platform.
- Has a good understanding of Agile frameworks, including Scrum, SAFe, and Kanban.
- Demonstrates excellent communication, leadership, and collaboration skills and is recognized as a strong team player.
- Has a strong client focus and the ability to manage and anticipate needs to help ensure optimal satisfaction, while effectively identifying priorities and working under pressure.
- Is curious, autonomous, and consistently solution-oriented; knowledge of financial and insurance products, a SAFe Product Owner certification, and Salesforce certifications are considered strong assets.
- Has an advanced level of proficiency in both French and English, as the role involves participating in meetings with unilingual English-speaking stakeholders, reviewing documentation in English, and engaging in frequent written and verbal communications in English as part of the role’s responsibilities.

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Why you’ll love working with us

- A work environment where learning and development merge with a collective pursuit of excellence.
- AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth.
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
- The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.
- Opportunities to develop your expertise and contribute to strengthening Salesforce knowledge and capabilities across the organization.
- A collaborative workplace where you’ll work with business units, IT teams, architects, Salesforce experts, and external partners.

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📌 Product Manager, Salesforce Hub (Quebec City)
🏢 Industrial Alliance Insurance and Financial Services Inc. -
📍 Quebec City