Support Prospect’s PERCI Salesforce platform through user access, routine configuration, and clear assistance in a hybrid workplace. Manage requests carefully.

This Salesforce Administrator provides day-to-day administration and user support for Prospect’s platform. You will handle login issues, access changes, simple configuration, and minor errors. The work includes profiles, roles, permission sets, fields, page layouts, reports, dashboards, and basic Flows.

Key Responsibilities:

- Respond to routine Salesforce requests through the intake tool
- Set up, update, and deactivate users following approvals
- Create fields, layouts, views, templates, and validation rules
- Build and test changes in a sandbox before release
- Escalate complex or urgent issues appropriately





Requirements:

- One to two years supporting Salesforce or comparable CRM platforms
- Working knowledge of Salesforce objects, users, permissions, reports, and dashboards
- Strong customer service and explicit nontechnical communication skills
- Attention to detail and disciplined documentation habits
- Postsecondary education or equivalent education and experience

Bring Salesforce administration, user support, access management, and configuration skills to Prospect’s PERCI platform in this hybrid assignment.

📌 Salesforce Administrator User Support (Calgary)
🏢 Prospect Human Services Society
📍 Calgary