Support patients in Windsor Regional Hospital’s Emergency Department through advocacy, communication, and real-time service recovery. This is a full-time position.

Reporting to the Director, Patient Partnership & Experience, the Patient Experience Specialist collaborates with patients, caregivers, clinicians, leaders, and staff. The role promotes patient-centered care through rounding, concern resolution, feedback collection, and quality improvement. It supports communication and relationships across diverse hospital groups.

Key Responsibilities:

- Support patients and caregivers throughout Emergency Department care
- Address concerns through communication, collaboration, and escalation
- Assist with waiting-room communication and comfort items
- Conduct rounding and connect feedback with experience teams
- Support patient satisfaction strategies, surveys, and education

Requirements:

- Undergraduate degree in Social Sciences, Nursing, Adult Education, or related field
- Bachelor’s Degree in Social Work considered an asset
- Strong de-escalation and crisis management abilities
- Solid communication, problem-solving, analytical, and negotiation skills
- Organized, accurate, solution-focused, and relationship-oriented approach

Apply patient advocacy, de-escalation, and communication skills to strengthen Emergency Department experiences at Windsor Regional Hospital.

📌 Emergency Department Patient Advocate (Windsor)
🏢 Talent Pool Builder
📍 Windsor