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Process Improvement Coordinator

Date: Oct 26, 2026

Location: Markham, ON, CA

52236 - Markham - Rotation 12 months

Hiring salary range: $4,102.00 - $5,860.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building secure communities where we live, work and play.

It’s an exciting time to join the team at Hydro One

Job Function:

Develop, coordinate and support IT resource management and investment planning solutions, processes and governance frameworks to meet the technology, operational and strategic needs of the Company. Provide analysis, support and recommendations related to resource capacity and utilization, investment portfolios, budgets, and contractor resource requirements. Coordinate the analysis and reporting of resource and investment information to support management decision-making. Lead initiatives involving investment planning, resource utilization, portfolio management and
governance activities. Support management in the engagement of IT contractors and consultants, including coordinating staffing requirements, liaising with staffing agencies and service providers, and monitoring engagement activities. Develop forecasts, analyses and reports related to contractor services, resource demand and current and future resource requirements to support acquisition and investment decisions. Perform scenario modelling and investment evaluations to support prioritization and funding decisions. Collaborate with stakeholders across the IT department and throughout the
Company to support integrated planning and alignment between business objectives, technology strategies and resource requirements. Act as a consultant to management, project teams and business units regarding IT investment planning, contractor acquisition, and portfolio governance.

Job Responsibilities

- Develop solutions relative to process improvements and business initiatives to meet the needs of the company with a goal of continuous improvement. Test solutions with user groups. Monitor the measurement of process results by developing, tracking and analyzing appropriate KPIs, as necessary, to evaluate the effectiveness of specific process improvement initiatives.
- Utilize existing financial and management systems and reports to gather and consolidate information to produce a variety of business information such as historical cost trends, management, performance and productivity reports. Analyze data to ensure consistency with with corporate assumptions and strategies.
- Coordinating the compilation and provision of LOB work program reports and evaluation of business plans, budgets, forecast and actual program performance data.
- Direct support groups on coordination of efforts and required timelines to implement solutions. Provide clarification and direction to enable completion of various work efforts. Monitor adherence to required implementation timelines and follow up with support groups, as required.
- Provide needs analysis, solutions and evaluation services. Ensure that an effective, systematic approach to process related training and development, based on current process methodology, is implemented. Keep abreast of developments in instruction and performance technology and make recommendations on improvements based on cost effectiveness and efficiency. Collaborate with external contacts to create a coordinated continuous quality improvement approach.
- As assigned, manage projects and exercise limited supervision over staff when delivering training or when assigned to assist in special project work to identify and implement process improvements and business initiatives, including definition of critical path, timelines and identification of key dates. Arrange for internal/external stakeholder reviews and sign off and coordinate any changes required prior to implementation. Oversee and assess the work performed by internal resources and take corrective action, as required.
- Be responsible for all the necessary arrangements associated with external consulting firms and vendors. Initiate requests for proposals, evaluate proposals, determine costs and other contractual details and work closely with external personnel to achieve optimum utilization of their resources.
- Assist team leaders in planning and evaluating team or group meetings. Collaborate with team leaders to structure tasks, discussions, analysis and decision-mak

📌 Process Imprvmnt Coordinator (Markham)
🏢 Hydroone
📍 Markham