Lead digital channel operations at BMO, applying platform management and issue resolution expertise to support mobile, online, and tablet services.

This Manager and Business Operations position supports BMO’s Customer Shared Services group. You will advise assigned business groups, analyze operational issues, and recommend solutions for digital channel platforms. The work includes strategic planning, change management, testing, stakeholder coordination, and production support across channel operations.

Key Responsibilities:

- Manage day-to-day digital channel platform operations
- Coordinate maintenance, releases, upgrades, and production changes
- Lead testing strategies and coordinate UAT testers
- Resolve issues and align stakeholders on recovery
- Track performance, metrics, milestones, and operational reports

Requirements:

- Five to seven years of relevant experience
- Post-secondary degree or equivalent education and experience
- Financial services and technology exposure
- In-depth knowledge of digital channels
- Understanding of digital issues, trends, and technology

Bring digital channel expertise, operational judgment, and change leadership to BMO’s mobile, online, and tablet platforms.

📌 Digital Channel Operations Manager (Toronto)
🏢 Bank N.a.
📍 Toronto