## Associate Site Director (Onsite)Apply: CAN Chatham: Full time: Posted Yesterday: End Date: September 28, 2026 (12 days left to apply): R1762810Job Title:Associate Site Director (Onsite)

Job Description
Join a world-class team in CAN Chatham, as an Associate Site Director We're Concentrix. The intelligent transformation partner
- solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Associate Site Director position at Concentrix is the right place for youAs an Associate Site Director, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a excellent opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why

we offer
a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.WHAT YOU WILL DO IN THIS ROLEAs a Associate Site Director, you’ll:
* The Associate Site Director will oversee the Customer Care operations at our Chatham, Ontario location.
* Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support.
* Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.
* Analyzes operations and efficiency of the operations team and implements changes to ensure best class service.
* Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.
* Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc.
* This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily.
* Can demonstrate abilities to be a great site leader
- overseeing multiple programs, 250+ FTE
* Strong relationship developer with clients
- clients are Auto & Tech so those industries would be a plus
* Demonstrate capabilities to work across different departments
- Ops, Training, Quality, TA, Facilities, etc
* MUST be onsite in Chatham location every day, not a hybrid position
* Deliver expert customer experiences...with a smileYOUR QUALIFICATIONSYour skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include:
* 18 Years of age or older with a completed High School Diploma or GED required
* Oversee and running a site of approx. 250 staff members
* Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability
* Experience in managing multiple lines of business types
* High customer satisfaction and achievement of Service Level Agreements
* Promote employee satisfaction and low attrition
* Maintain a positive working environment and promote company culture initiatives
* Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale
* Manage operating budget for sites to meet profitability margins
* Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI
* Monitors center performance to ensu

📌 Associate Site Director (Chatham-Kent)
🏢 Concentrix
📍 Chatham-Kent